Frequently Asked Questions (FAQ's)
Click on the different categories for a list of related frequently asked questions
and then click on the question to reveal the answer.
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| |  | Yes. Click on “Account Settings”, the click on “Change my Logon Name” and enter a new logon name. |
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| | | On the My Account Sign In page, you will see a link that says "Forgotyour password?" When you click on the link it will ask for your account number and the amount of your last bill. After you enter this information, you will be asked to enter your current username. You will then be able to create a new password. |
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| | | Yes, your password can be changed at any time. Simply click on “Account Settings”, then click on “Change My Password” and make the change. |
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| | | Click on “Account Settings”, then click “Change My Address” and make the appropriate changes. |
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| | | Just click on “Account Settings”, then on “Change my E-mail Address” and enter your updated e-mail address. |
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| | | Make sure that you have added customerservice@ranchowater.com to your safe senders list. Some email applications or services will block or filter email from senders that are not recognized. By adding customerservice@ranchowater.com to your safe senders list, you will ensure that you receive registration confirmation, payment receipts and the latest information from RCWD. Please contact your email provider or email application vendor for additional information. |
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| | | If you have multiple Water District accounts, naming them will make them easier to identify on the screen. Instead of having a list of various account numbers, you could name each account something more descriptive like "Home water bill" and "Office water bill." |
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| | | If you have more than one water account, you will only need to create a login for the first account. Once you are logged in, you will be able to add additional accounts by clicking on “Add an Account”. All of your accounts will appear on the“My Accounts” page. |
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| | | RCWD currently accepts Visa, Discover, and MasterCard for online payment of water bills. |
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| | | After completing the payment process, a Confirmation Page with a corresponding Confirmation Number will be displayed. You are encouraged to print this page for your records. You will also receive a confirmation via email. |
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| | | Your personal Confirmation Number is very important. The Confirmation Number is used to track the water bill payment. After making a payment online, your Confirmation Number will appear on the final screen. |
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| | | Payments will be posted and credited to your account within two business days of receipt (excluding District holidays and weekends). |
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| | | No. There are no additional fees when you pay your bill online. |
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| | | Do not use the online payment service if your water account is scheduled for disconnection within 48 hours due to non-payment or has already been disconnected. Instead, please call our Customer Service department at (951) 296-6930 to transmit credit card information, or pay your bill in person at the RCWD office located at 42135 Winchester Rd., Temecula, CA 92590 during regular business hours. Please besure to bring your bill with you to expedite processing. |
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| | | Yes. This free service is also known as Electronic Bill Presentment, (EBP). |
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| | | During My Account registration, simply check the box next to “Enroll in Electronic Bill Presentment”. If you have previously registered, sign in to My Account and click on “Manage Account(s) Settings”. Next, use the drop down box next to “Bill Preference” and chose “Online Presentment”. Then click “Submit”. |
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| | | RCWD’s EBP is a free service. |
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| | | Once you have signed on to My Account, go to the “Account Detail” page. From here, you can click on the “View Current Bill” button or any of the underlined bills in the “Account History” area. |
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| | | No. EBP will replace your paper bill. We'll send you an e-mail every month to let you know that your bill is available for viewing. |
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| | | Yes. The EBP bill will contain the same information as the paper bill. |
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| | | Your billing date does not change if you use EBP; it remains the same. |
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| | | Yes. When your EBP email notification arrives, simply review your bill and file it. Do not pay online as this will result in duplicate payments. |
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| | | Important account information communicated through e-mail may be affected by any e-mail filtering "SPAM" software you have installed on your computer. Please add the "ranchowater.com" and "onlinebiller.com" domains to your e-mail "safe list".Please contact your email provider or email application vendor for additional information. |
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| | | RCWD’s My Account is a convenient way to view your account information or make a payment online in a secure environment over the Internet. This service allows access to your account, water usage detail, and bill and payment history24 hours a day, 7 days a week. |
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| | | To access the system, you will need your water account number, the amount of your last water bill and an active email address. You can find your account number on the top right-hand side of your bill. |
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| | | Encryption scrambles or encodes information as it goes across the Internet. 128 bit is the strength of the encryption. |
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| | | For other browser versions, go to the home page of your selected browserand update to a version with 128 bit encryption. |
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| | | RCWD is committed to providing a secure environment for payment processing. We use the industry standard protocol, Secure Sockets Layer (SSL), to encrypt allyour personal information as it passes through the Internet. This provides a secure pipeline between you and us to prevent the interception and misuse of your data. |
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| | | In order to check if your browser has this capability (and upgrade, ifneeded) you can do the following:
1. Select the "Help" button on the menu of your browser
2. Select the "About" button within this menu
3. For Internet Explorer read the "Cipher Strength" section
4. If it says anything less than "128" you will need to update your security |
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| | | During the past year, RCWD’s water hardness averaged 192 milligrams perliter (mg/L) (equal to 11 grains per gallon). This is considered “hard” water. Hard water may cause ice cubes to be cloudy, and leave water spots on glasses. The two most common components of hard water are calcium and magnesium, both important to good health. |
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| | | RCWD does not add fluoride to its water, however, fluoride occurs naturally in RCWD's groundwater. Once our local water supplies are "blended" with water imported from Metropolitan Water District of Southern California (MWD), whose fluoride level ranges from 0.15 to 0.27 parts per million (ppm), RCWD's average fluoride level becomes 0.4 ppm, or milligrams per liter (mg/L). The maximum allowable level offluoride at the federal level is 2.0 milligrams per liter (mg/L).
For additional information on your needs for fluoride, please consult your familydentist. |
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| | | There is more to water softeners than soft water. Softeners typically waste more water than they process because of the need to "flush" the softening system. In addition, softeners can release considerable salt byproducts into wastewater treatment facilities and groundwater supplies, resulting in increased mineral levels.This is a particular concern in areas like ours where wastewater is reclaimed and returned to the community for landscape irrigation. |
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| | | The well water that RCWD supplies during the year must be pumped upward.The pumping process can sometimes result in aeration, or the mixing of air with water. Aeration creates small bubbles in the water that are harmless, but may temporarily give the water a cloudy appearance.
Suggestion: If your water looks cloudy, pour some water into aclear glass and let it sit for a minute. As the air bubbles leave the water, the cloudiness will generally disappear. |
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| | | The United States Environmental Protection Agency establishes and enforcesnational drinking water standards. In California, enforcement of drinking water standards falls under the Department of Health Services, Drinking Water Division. Both agencies set Maximum Contaminant Levels (MCLs) for various compounds in water to provide safe drinking water supplies. More information can be obtained by calling the U.S. Environmental Protection Agency’s Safe Drinking Water Hotline 1-800-426-4791www.epa.gov. |
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| | | Yes! Each year the District conducts over 2,000 water source and distribution system water quality tests to ensure compliance with all DHS and EPA standards.The District’s water quality ranks highest among those rated in safety in the country.Every year, the District sends customers a Consumer Confidence Report with the results of these tests. |
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| | | Water we use and send down the drain everyday in our homes, businesses and schools can be treated and reused rather than disposed. In our semi-arid climate, it is the right water for many uses, such as irrigation of landscape, freeway medians, golf courses and other uses.
After the extensive treatment process, recycled water is clean and safe enough to irrigate outdoor recreation areas, selected fodder and fiber crops, pastures, aswell as many other areas. The processed water is clean and odorless as it flows out of the recycling plant. All reuse facilities must meet standards set by regional water quality control boards and the state health department. To ensure that recycled water never mixes with drinking water, the District maintains ordinances and standards for its proper usage including tagging and purple color coding of the supply lines.
Water recycling (also called reclamation) extends water supplies and reduces waterwaste disposal costs. Recycling projects improve water quality, reduce pollutionin the environment and, more importantly, provide a stable supply of water to offsetthe need to import additional water. |
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| | | Well Water: RCWD has one of the largest natural underground watersources in Southern California. The Temecula area aquifers supply the District with 30% of its water.
Imported Water: RCWD also purchases water from the Metropolitan Water District of Southern California. This agency imports water from Northern California and the Colorado River. Water delivered to homes and businesses is a blend of well water(30%) and imported water (65%).
Water Recycling: Highly treated wastewater (5%) is used to irrigate some golf courses and large landscaped areas. Thirsty Southern California is using more and more recycled water for irrigation in order to save its precious well water and imported waterfor drinking and household use. |
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Still have questions?
If so, please contact the RCWD Customer Service department at (951) 296-6930. We
are here to assist you Monday through Thursday from 7:30 a.m. to 5 p.m. and Friday
from
8 a.m. to 5 p.m.